Frequently Asked Questions
| We offer a variety of one- and two-bedroom apartment homes at Rock Canyon, designed for comfortable living in San Antonio. |
| Apartment homes at this San Antonio apartment community do not include private yards. |
| You can explore our apartments through a virtual tour on our website or schedule an in-person visit; walk-ins are also welcome. |
| Applications are completed online for your convenience, with in-office support available if needed. |
| A valid photo ID and two months of income verification are required during the application process. |
| To qualify for our San Antonio apartments, household income must be at least 2.5 times the monthly base rent. |
| Subleasing is not permitted at this apartment community. |
| Renter’s insurance with a minimum of $100,000 in liability coverage is required for all residents. |
| Lease renewals can be completed online through the resident portal or in the leasing office. |
| Affordable housing options are not currently available at this San Antonio apartment community. |
| Application fees are $50 per adult, with a $150 administrative fee per household. |
| Move-in assistance services are not offered at this time. |
| Early lease termination requires a 60-day notice and a fee equal to two months of base rent. |
| A 60-day notice is required prior to move-out. |
| Residents must provide a 60-day notice, a forwarding address, and return all keys to the leasing office upon move-out. |
| Security deposit refunds are processed within 30 days of move-out. |
| Security deposits start at $500 and may vary based on screening; deposits are due on or before move-in. |
| Utilities are not included in rent at these San Antonio apartments. |
| Spectrum is the preferred internet provider for the community. |
| Rent can be paid online, through the resident portal, in-office via cashier’s check or money order, or through Flex. |
| Additional monthly fees may include $15 for package delivery (Fetch), $5 for gate access, and $3 for pest control, with water and trash billed separately. |
| Open parking is available for residents at no additional cost. |
| Guests are welcome, with convenient guest parking available around the community. |
| EV charging stations are not currently available at this San Antonio apartment community. |
| Our San Antonio apartments are pet-friendly, welcoming cats and dogs with breed restrictions in place. |
| Pet costs include a $300 deposit, $300 one-time fee, and $20 monthly pet rent. |
| While there is no weight limit, certain breeds are restricted in accordance with community policy. |
| Pet amenities include an enclosed dog park and pet stations throughout the community. |
| This San Antonio apartment community offers a range of convenient amenities designed to enhance everyday living. |
| Two on-site laundry facilities are available for resident use. |
| Bike storage is not available at the community. |
| High-speed internet access is available through Spectrum for all apartment homes. |
| Packages are delivered directly to your door, mailbox, or managed through the Fetch delivery service. |
| Virtual tours of our San Antonio apartments are available on our website. |
| Furnished apartment homes are not available at this time. |
| Our community is conveniently located 10–15 minutes from San Antonio International Airport and near popular destinations like Morgan’s Wonderland and McAllister Park. |
| Residents enjoy easy access to nearby grocery stores, dining, shopping, and major highways in San Antonio. |
| The community is served by the North East Independent School District (NEISD). |
| Residents can enjoy a variety of community events hosted throughout the year. |
| Quiet hours are observed daily from 10:00 PM to 8:00 AM. |
| Noise concerns can be reported directly to the leasing office. |
| This San Antonio apartment community is a non-smoking environment. |
| Maintenance requests can be submitted online through the resident portal or by contacting the leasing office, with emergency maintenance available 24/7. |
| Most maintenance requests are addressed within 24 hours of submission. |
| Community amenities include a lagoon-style pool, outdoor grilling areas, two laundry facilities, and a computer room available during office hours. |
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